Released on = April 9, 2007, 11:39 pm

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = Cisco will OEM eGain's software for its email management and
web-based service products on a worldwide basis

Press Release Body = Mountain View, Calif., April 10, 2007 - eGain Communications
Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact
center software for in-house or on-demand SaaS deployment, today announced that it
has entered into an OEM agreement with Cisco Systems, Inc. Under the terms of this
agreement, Cisco will include eGain's award-winning products for email management
(eGain MailT), chat (eGain ChatT) and web collaboration (eGain CobrowseT) as an
integral part of the Cisco Unified Contact Center EnterpriseT and the Cisco Unified
Contact Center ExpressT software suites for customer interaction management.


Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express
suites provide state-of-the-art IP-based customer interaction solutions for the
enterprise and the SMB (small and medium-sized business) market segments,
respectively. These solutions integrate inbound and outbound voice applications with
Internet applications including real-time chat, web collaboration, and email,
transforming the traditional contact center into a Customer Interaction Network,
which enhances responsiveness and streamlines interactions to help organizations
deliver superior customer service. The broad and deep integration unifies
capabilities, enabling a single agent to support multiple interactions
simultaneously regardless of which communication channel the customer has chosen.
Moreover, the solutions enable agents to provide individualized service, based on
almost any contact attribute.

A pioneer in eService and knowledge management, eGain offers proven products for
email, chat, standard and proxy-based cobrowsing, web self-service and contact
center knowledge management, notification management, and service fulfillment,
available on-premise or on-demand. These solutions enable contact center agents to
provide reliable, scalable and superior customer service, while improving service
consistency, effectiveness, efficiencies, and compliance through a common
multichannel knowledge base, robust workflow, and built-in industry best practices.

"The ability to effectively handle customer interactions via email, chat, and the
web is imperative to businesses that want to differentiate themselves with quality
customer service," said John Hernandez, Senior Director of Product Management of
Cisco\'s customer contact business unit. \"By leveraging eGain's leading eService
solutions in our Cisco Unified Contact Center offerings we are helping our customers
create and manage a Customer Interaction Network that enables them to keep pace with
customers' needs for multiple points of access, while keeping operational costs in
check."

"With customer interactions over electronic channels on the rise, there is a growing
need to not only manage these interactions in a robust manner but also unify them
with voice channels to deliver a unified customer experience," said Ashu Roy, CEO of
eGain. "We are delighted to play an important role in enabling Cisco's Customer
Interaction Network vision through this OEM relationship."


About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises
worldwide, eGain has been helping businesses achieve and sustain customer service
excellence for more than a decade. 24 of the 50 largest global companies rely on
eGain to transform their traditional call centers, help desks, and web customer
service operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

eGain media contact
Maeve Naughton
eGain Communications Corporation
phone: 650-230-7449
Email: pr@egain.com


Web Site = http://www.egain.com

Contact Details = Ranjeet Rajan
rrajan@egain.com